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Are you looking for Supervisor jobs in Westbury, NY or exploring the best Customer Service Supervisor jobs in 2025? Oerlikon, a global industry leader, is now hiring a skilled Customer Service Supervisor for its Westbury facility. This is your chance to secure a high-impact leadership role in one of the top Supervisor jobs in New York with excellent benefits, professional growth, and a dynamic team environment.

About the Role

As a Customer Service Supervisor, you will lead and manage the daily operations of our customer service department, support and coach team members, and ensure exceptional service delivery to our clients. You’ll work within a fast-paced manufacturing environment, ensuring orders, quotations, and complaints are handled with efficiency and precision.

Job Overview

Position: Customer Service Supervisor
Company: Oerlikon
Location: Westbury, NY
Industry: Manufacturing / Customer Support
Job Type: Full-time
Year: 2025

Ideal Candidate Profile

Qualification/Skill	Requirement
Education	Business degree preferred
Experience	5+ years in customer service in a manufacturing setup
Communication Skills	Strong written and verbal abilities
Technical Proficiency	Computer literacy and CRM knowledge
Detail Orientation	High attention to detail and accuracy
Multitasking & Time Management	Proven ability to handle multiple priorities
Self-Leadership	Capable of working independently with minimal oversight

Key Responsibilities

• Lead & Supervise: Oversee daily customer service operations and ensure timely, accurate task completion.
• Team Coaching: Provide regular training, mentorship, and performance support to team members.
• Order Management: Process quotations, purchase orders, blanket agreements, and consignment orders with full ownership until fulfillment.
• CRM Management: Maintain updated customer data, complaints, and communications.
• Customer Complaint Resolution: Address customer issues quickly with a focus on long-term satisfaction.
• Order Reporting: Monitor and report open orders weekly, including proactive customer updates on potential delays.
• Audit Participation: Assist in internal and external company audits as needed.
• Process Optimization: Review and improve department procedures quarterly.

About Oerlikon

Oerlikon is a global technology powerhouse with leadership across industries such as aerospace, automotive, energy, additive manufacturing, and more. We are committed to sustainable innovation and trusted partnerships across the world.

Why Join Oerlikon in 2025?

We believe in empowering employees, encouraging innovation, and offering an unmatched work culture that supports personal and professional success.

Our 2025 Benefits Include:

• Health Benefits from Day One
  • Medical, dental, and vision coverage with low premiums
  • HSA contributions from the company
• Financial Wellbeing
  • 401(k) retirement plan with strong company match
  • Financial planning and education resources
• Work-Life Balance
  • Generous paid time off and 12 paid holidays
  • 100% paid life and disability insurance
• Learning & Growth
  • Tuition reimbursement and internal training resources
  • Opportunities for advancement within the company
• Referral Rewards
  • Earn bonuses by referring friends to join the team

Apply Today – Be a Part of Something Bigger

Explore your potential with Oerlikon and lead a team that makes an impact every day. Whether you’re seeking supervisor jobs in the US state of New York or aiming for a career move in 2025, this is the opportunity you’ve been waiting for.

FAQs About Supervisor Roles in 2025

What are the main duties of a Supervisor?

Supervisors manage daily workflows, guide team members, and ensure tasks align with company goals. Their responsibilities include task delegation, performance reviews, and team development.

What does a Supervisor typically do?

They plan team schedules, communicate targets and changes, track individual and team performance, and resolve issues to maintain productivity.

How can I become a Supervisor?

Start by gaining practical experience in your field. This builds familiarity with team dynamics and equips you with hands-on problem-solving skills essential for leadership.

What is Supervisor training?

This training prepares individuals to transition into supervisory roles. It focuses on leadership, conflict resolution, and effective communication tailored to team management.

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